Refund Policy

1. Promotions and first-period discounts

LocalAction subscriptions normally begin as paid monthly subscriptions at the price shown at checkout. From time to time, eligible customers may receive a promotional discount on a stated billing period.

A promotional discount does not create a free subscription or change the price of later billing periods. The applicable discount terms are shown in checkout.

2. Refunds

If you have been charged for a LocalAction subscription and would like a refund, you may request one within 14 days of the charge, including a subscription renewal.

Refund requests made after this period may be considered on a case-by-case basis.

We may decline refund requests where there is evidence of fraud, abuse, repeated refund requests, or other misuse of the service.

Nothing in this policy limits any refund, withdrawal, or other consumer rights that apply to you under applicable law.

3. Cancellations

You can cancel your subscription at any time.

Cancellation prevents future renewal charges. Unless a refund is approved, cancellation does not automatically refund a payment that has already been made.

Your access may continue until the end of the period you have already paid for, unless the associated transaction is refunded.

4. Billing errors

If you believe you were charged incorrectly, charged more than once, or charged after cancelling your subscription, please contact us so the issue can be investigated.

Where a billing error is confirmed, an appropriate refund or correction will be made.

5. How refunds are processed

Payments for LocalAction are processed by Paddle.com, which acts as the Merchant of Record for our transactions.

Approved refunds are processed through Paddle and are normally returned to the original payment method. Processing times may vary depending on the payment method and financial institution.

If a transaction is refunded, access to the associated paid service may end.

6. Requesting a refund

To request a refund, contact us using the support contact details provided on the LocalAction website and include enough information for us to identify your account and transaction.

You may also contact Paddle regarding your purchase through paddle.net.

Please do not send payment card details by email.

7. Changes to this policy

We may update this Refund Policy from time to time. Any updated version will be published on this page with a revised “Last updated” date.